Consumer representatives

 The feedback and thoughts of our consumers, the people who use our services at CAHS, matter to us.

What do we mean when we use the word 'consumer'?

There are all types of people who use our services at CAHS. We serve children, young people, parents, siblings, carers and families in many different ways when they visit us. We call all of these people ‘consumers’.

What is a consumer representative? 

A consumer who has previously accessed (in the last five years), is currently accessing, or who is eligible to access our services in the future, who is recruited by the health service to formally provide a voice on behalf of consumers and participate in decision-making processes, by being: 

  • A member of a consumer or staff committee 
  • A participant in a focus group or workshop 
  • A panel member for recruiting staff at Child and Adolescent Health Service 
  • Involved in developing and reviewing publications or policies  
  • A guest presenter or helping with staff training 
  • Involved in a particular project or piece of work. 

Become a consumer representative

We are searching for consumers to join our advisory committees.

You will be asked to give your opinion on issues and changes to our health service, and you will be paid for your time.

Find out more here

Consumer Representative induction

We now run regular Consumer Representatives Induction for consumer representatives. If you are working with Child and Adolescent Health Service (CAHS) staff to improve services, as a member of a committee or working group you are expected to attend an induction to support you in your role. At the induction you will learn about:

  • The different services that form CAHS
  • What standards the health service have to meet
  • Consumer engagement at CAHS
  • How you can be effective as a consumer representative

Sessions last for 2.5 hours and have been organised for a range of dates and times throughout the year both online and face to face at Perth Children’s Hospital.

You can register for any of the sessions at our training registration form

If you have any questions or would like to know more please contact us at CAHS.Consumers@health.wa.gov.au or on 6456 5133.

Last Updated: 22/06/2021