Community Health – How well are we doing?
At Child and Adolescent Community Health (CACH) we want to:
- Give your family great, safe care.
- Share some of our goals / targets for our health service.
- Measure how we are doing to improve our services.
- Share some of your feedback about our health service.
- Demonstrate we are listening to your feedback.
Feedback from families |
Source of information |
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8 out of 10 families would recommend our Nursing and Child Development Service to families.
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Net Promoter Score from MySay Healthcare Survey April-June 2024 Child Development Service: 84.2% Child Health Nurses: 79.9% (Survey after your 4-month-old Child Health appointment) |
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More than 9 out of 10 families found their values were respected at our services. Learn more about the CAHS values.
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MySay Healthcare Survey April-June 2024 Child Health Nurses: 96% Child Development Services: 97% |
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More than 9 out of 10 families found it easy to book an appointment.
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MySay Healthcare Survey April-June 2024 Child Health Nurses: 95% Child Development Services: 89% |
| 6.5 out of 10 families know how to make a complaint. |
MySay Healthcare Survey April-June 2024 |
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We want to communicate better with you and your family. We want you to know how to give us feedback. Go to Compliments and Complaints at our website for more information. We listened to your feedback. You told us some families didn't know how to give feedback, so we have published new posters and postcards for our Community Health sites in June and July 2024. The posters ask for your feedback. The posters say ‘Tell us if you are happy with our service or how can we make it better.’ One poster on how to give us feedback has information in the 10 most common languages used in Western Australia. |
Child Health Nurses: 72% Child Development Services: 60% |
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More than 8 out of 10 Aboriginal children and 9 out of 10 non-Aboriginal children had received all their immunisations by their first birthday.
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Key Performance Indicator December 2023 (Reported June 2024) 92.1% (non-Aboriginal children) 83.6% (Aboriginal children) |
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More than 8 out of 10 families have been offered a postnatal assessment by a Child Health Nurse within 2 weeks of the birth of their baby.
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Key Performance Indicator June 2024 84.5% of children |
Do you want to know more about our performance?
You can find out more about our Community Health services in the Child and Adolescent Health Service Annual Report.
Contact us
Do you have any further questions about our performance and making our services better?
Please contact us via (08) 6371 4500 or visit our Contact Us page.