Consumer engagement

CAHS is committed to partnering with our consumers to make sure that our services are shaped by the people who use them. 

What do we mean when we use the word ‘consumer’?

There are all types of people who use our services at CAHS. We serve children, young people, parents, siblings, carers and families in many different ways when they visit us. We call all of these people ‘consumers’.

How can consumers shape our services? 

There are a number of ways that consumers can help us shape how we deliver services to children and families in Western Australia. These include:
  • developing guidelines for staff about how things should be done 
  • deciding what is on pamphlets and posters for consumers
  • working out how we can make services safer 
  • planning new services
  • improving services
  • training staff 
  • making decisions about their care.

Become a consumer representative

We are searching for consumers to join our advisory committees.

You will be asked to give your opinion on issues and changes to our health service, and you will be paid for your time.

Find out more here

Consumer Representative induction

We now run regular Consumer Representatives Induction for consumer representatives. If you are working with Child and Adolescent Health Service (CAHS) staff to improve services, as a member of a committee or working group you are expected to attend an induction to support you in your role. At the induction you will learn about:

  • The different services that form CAHS
  • What standards the health service have to meet
  • Consumer engagement at CAHS
  • How you can be effective as a consumer representative

Sessions last for 2.5 hours and have been organised for a range of dates and times throughout the year both online and face to face at Perth Children’s Hospital.

You can register for any of the sessions at our training registration form

If you have any questions or would like to know more please contact us at or on 6456 5133.

Consumer Engagement Strategy

The Child and Adolescent Health Service has developed a Consumer Engagement Strategy 2020-2022. This is a strategy to improve how we partner with children, young people and families in relation to:

  • clinical care, treatment and support
  • sharing feedback with us and how we use it
  • participating in improving our service.

Read our Consumer Engagement Strategy.

Last Updated: 22/03/2021