Compliments and complaints
We welcome your feedback, both positive and negative. It helps us provide you with a better service that meets our vision of healthy kids, healthy communities.
Sharing a compliment
We love to hear when one of our staff or teams have gone above and beyond when caring for your child. All compliments are shared with the staff member or team mentioned, and sometimes we share them on social media (with your permission!).
Stars of CAHS - nominate a staff member
If you feel a CAHS staff member has shown exceptional performance in the demonstration of the CAHS values of compassion, collaboration, equity, respect, excellence and accountability, you can nominate them for a Stars of CAHS Award.
Find out more about nominating one our staff members.
Making a complaint
Speak to someone first
We encourage you to discuss your concerns directly with the person, their manager, ward or department first. It’s the quickest and easiest way to resolve an issue.Still concerned?
If you don’t feel like your issue has been addressed, you can use one of the ways to give feedback below through our Consumer Engagement team.
What we will do with your feedback
Respond
Once we have received your feedback, we may contact you to talk to you about your experience. All compliments are fed back to the relevant areas and shared with staff. All complaints are acknowledged within five working days, investigated and responded to within 30 working days. If there is a further delay due to the complexity of your feedback, we will let you know.Take action
Your feedback drives improvements to the services we provide to children and families of Western Australia. Complete our online feedback form here.Ways to give feedback
1. Online
Complete our online feedback form here.
2. Care Opinion
You can also share your experience on Care Opinion, an independent feedback platform for health services in Australia.
Care Opinion Australia in 2 minutes from Care Opinion Australia on Vimeo.
3. Email
4. Form
Download and print the CAHS feedback form (PDF 4MB)
5. Phone
Our Consumer Engagement team on (08) 6456 0032 between 8.30am - 4.30pm, Monday to Friday.
6. In person
Chat to one of our friendly Consumer Engagement staff in the Ronald McDonald Family Room, Ground Level at Perth Children's Hospital. They are available to talk between 8.30am - 4.30pm, Monday to Friday.
7. Hearing or speech services
For TTY or modem users, call 133 677 and quote (08) 6456 0032, SMS Relay: 0423 677 767
Do you need an interpreter?
Interpreters are available if you have difficulties with English. Please speak to one of our staff or call the Translating and Interpreting Service (TIS) on 131 450 to facilitate your call.
You can also access translated information about the Charter, including in 19 community languages, braille and Auslan versions.
Support from Aboriginal health services
Perth Children’s Hospital
Aboriginal Liaison Officers (ALOs) provide assistance and support to all Aboriginal and Torres Strait Islander families with children and young people attending PCH. You can get in touch with an Aboriginal Liaison Officer by:
- Visiting Clinic L on Level 4 at PCH (the ALOs can visit you on the ward if you would prefer)
- Phone: 6456 2222 (asking for the Aboriginal Liaison Officer)
- Asking your child’s nurse or doctor to make a referral for you.
Community Health
The Aboriginal Health Team provide culturally appropriate and secure services to the Aboriginal community across the Perth metropolitan area. Find your local Aboriginal Health team here.
CAMHS
The Statewide Specialist Aboriginal Mental Health Service (SSAMHS) team supports Aboriginal young people and families in accessing culturally safe mental health services. You can call or email your local Community Mental Health Clinic for more information about the SSAMHS team.