You Said, We Did
At the Child and Adolescent Health Service (CAHS), we encourage and value your feedback.
When we hear from you about how we can improve we will endeavour to share the actions we have taken.
Below is a sample of your feedback and the improvements we have made, or are in the process of making, in response.
Perth Children's Hospital and Neonatology
Families in the neonatology service raised concerns about medication safety when orders change.We strengthened medication practices and trained staff in a three-step verification process. |
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Families said hospital stays were challenging when managing work and caring responsibilities.We expanded virtual care to include Remote Monitoring, supporting over 350 patients in six months with high satisfaction. |
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Families raised concerns about delays to diabetic meals.We ensured diabetic meals are now flagged, fast-tracked and delivered with improved timing. |
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Families in the Paediatric Critical Care Unit found coordination difficult when multiple treating teams were involved.A Care Coordinator Clinical Nurse role is being introduced to support family-centred care. |
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Families in the Day Therapy Unit experienced incorrect appointment changes.We implemented a three-point demographic check before appointment changes. |
Child and Adolescent Mental Health Services
Families said the CAMHS Crisis Connect service needed to be more accessible and supported by a diverse, well-trained workforce.We secured funding for workforce growth including leadership, lived experience and Aboriginal roles, plus new training opportunities. |
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Families described the Hillarys CAMHS waiting room as boring.We enhanced the environment with speakers, magazines, books, sensory toys and plants. |
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Families asked for clearer information about the CAMHS NDIS Coordinator process.We updated patient and family information pamphlets were to improve clarity and understanding. |
Child and Adolescent Community Health
Parents at Fremantle Child Development Service raised concerns about confidentiality, consent, and storage of information in electronic questionnaires.We added information on data storage to Jotform preambles, with additional digital records information planned for family handouts. |
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Families at the Child Development Service had difficulty accessing letters via a secure electronic system.We updated guides accompanying secure links to explain how to request hard copies. |
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You said it would be easier to have an online system to book immunisation appointments than having to phone a call centre.We joined the Child Health and Immunisation booking systems together to make things easier. You can now register online for child health checks and immunisation appointments. |
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You said the clinic room at Kwinana Aboriginal Health Team was too small. You needed to hold your child to get their ears checked but there was not enough space.We have arranged to use a larger room. |
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Families had trouble accessing letters from the Child Development Service through the online system. Families had to call sites to have letters printed and then pick them up in person.We have updated the information that comes with the secure link for you to download your documents. The new version explains clearly how you can ask us to send you a printed copy if you have trouble using the online process. |
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Families asked if the electronic questionnaire the Child Development Service paediatrician asked you to complete is confidential, how the information is stored, and if your child needs to give consent.We are updating our information to explain changes to help families understand how family information is handled and stored. We have added clear information at the beginning of every survey about how your responses are stored. We will add details about how digital health records are used in the Child Development Service Information for Families handout. |
Provide feedback
We encourage you to provide feedback about your experiences of our health service.
Visit Compliments and Complaints to learn more.