CAHS is committed to ensuring you or your child's rights when your visit our health service. In return, we ask you to be responsible for
The Australian Charter of Healthcare Rights are the rights of everyone receiving healthcare in Australia. It applies to all people and all places where healthcare is being received and CAHS is committed to upholding these rights at all our sites across the metropolitan area.
Australian Charter of Healthcare Rights
2nd edition
I have a right to:
Access
- Healthcare services and treatment that meets my needs
- Safety
- Receive safe and high quality health care that meets national standards
- Be cared for in an environment that is safe and makes me feel safe
Respect
- Be treated as an individual, and with dignity and respect
- Have my culture, identity, beliefs and choices recognised and respected
Partnership
- Ask questions and be involved in open and honest communication
- Make decisions with my healthcare provider, to the extent that I choose and am able to
- Include the people that I want in planning and decision-making
Information
- Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
- Receive information about services, waiting times and costs
- Be given assistance, when I need it, to help me to understand and use health information
- Access my health information
- Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Privacy
- Have my personal privacy respected
- Have information about me and my health kept secure and confidential
Give feedback
- Provide feedback or make a complaint without it affecting the way that I am treated
- Have my concerns addressed in a transparent and timely way
- Share my experience and participate to improve the quality of care and health services.
Read more about the Australian Charter of Healthcare Rights.
Your responsibilities
- To help us provide better care, we need our patients, families and carers to:
- Tell staff about their health history and that of their family
- Tell staff about treatment or medication they are receiving when admitted to the health service
- Tell staff about any change in their condition or any problems they may have with their treatment
- Let staff know about any special needs they have, particularly any cultural, religious or access needs
- Be courteous and respect the role of health service staff
- Follow treatment instructions or let health service staff know if they cannot or do not wish to do so
- Keep appointments or let health service staff know as soon as possible if they are unable to attend
- Know that the health service has a special role in training health care professionals. Each person’s treatment may provide an opportunity for such training.
Making a complaint
We have a process for making a complaint about the service you have received at CAHS.
Making a complaint will not impact negatively on any future service or treatment you may receive.
No smoking
To protect patients, visitors and staff, all CAHS sites are a smoke-free environment.
Filming and photography
You can film and photograph your child while they are a patient a CAHS.
However, any photography or filming of CAHS staff (all staff), other children or their family/carers without their permission is prohibited to ensure their privacy.