Your rights and responsibilities

You have a right to: 

Access 

  • access services that support your needs and recovery 
  • advice from Mental Health if we believe another service would help you better. 

Safety 

  • be safe from all types of harm 
  • receive information about your care, including side effects of any medication 
  • receive information about the National Standards that protect you from harm and improve our services 
  • receive therapeutic care that keeps you safe in a place where you feel comfortable 
  • a second opinion. 

Respect 

  • be treated with respect and dignity 
  • develop partnerships with Mental Health that are without discrimination and free from judgement 
  • ask to receive care from a staff member of your own gender 
  • be acknowledged for your journey throughout recovery. 

Communication 

  • be given information in a language you understand 
  • ask questions about your care and have your care explained to you 
  • receive information and be given choices about your care and medication 
  • receive information about informed consent 
  • be heard. 

Participation 

  • participate and be involved in your care and plans towards your recovery 
  • access advocacy – someone to help you speak out, express your views and ensure your rights are being met 
  • access additional support relevant to your needs and culture.

Privacy 

  • protection of your privacy 
  • discuss who will see your health records and information 
  • access your own health records and information in accordance with the law. 

Comment 

  • compliment and complain about your care 
  • be given information on the correct way to compliment or complain about your care. 

You have a responsibility to: 

  • be respectful towards staff and visitors at Mental Health services 
  • give honest information around your health needs including any medication you are currently taking 
  • work together with Mental Health by asking any questions you may have 
  • tell us any support, religious or cultural needs you may have 
  • let us know if you don’t want to follow the care or treatment we have suggested. 
Last Updated: 05/12/2019