Conduct standards

Ethics, professionalism and accountability

The Child and Adolescent Health Service (CAHS) is committed to our vision and values and the WA Health Code of Conduct to ensure that we maintain high standards of excellence and integrity in all areas of the health service. CAHS is open to any feedback relating to conduct standards, integrity, ethics, professionalism and accountability relating to its services and staff.

To ensure that we continue to meet expectations, there are three methods of providing feedback or making a formal report about positive or negative conduct or wrongdoings.

Compliments and complaints

You can give a compliment or make a complaint by completing our feedback form or getting in touch with the Child and Family Engagement Service, who receive and review all feedback about CAHS.

A complaint is generally an expression of dissatisfaction by or on behalf of an individual consumer/carer regarding any aspect of service provided by CAHS, including:

  • Perth Children's Hospital 
  • Community Health
  • Mental Health.

Feedback about each of these services is managed by the Child and Family Engagement Service.

To find out more, visit compliments and complaints.

Child Safeguarding – Reportable Conduct Scheme

Following the Royal Commission into Institutional Responses to Child Sexual Abuse, each state and territory of Australia was required to implement a Reportable Conduct Scheme, to prevent harm to children by holding organisations accountable for the conduct of their staff.

The Ombudsman Western Australia is the responsible for monitoring and overseeing the Scheme.

Reportable conduct is defined as:

  • sexual offences (against, with or in the presence of, a child)
  • sexual misconduct (against, with or in the presence of, a child)
  • physical assault (against, with or in the presence of, a child)
  • significant neglect of a child
  • significant emotional or psychological harm to a child.

Or

  • a criminal conviction of a sexual offence against a child.

If you believe an employee of CAHS may have caused harm to a child, please submit your concerns via the below reporting form.

Submit a reporting form: Ombudsman WA Reportable Conduct Scheme

If you would like to discuss your concerns, please contact the CAHS Integrity and Ethics team or call 6456 0365.

Your report remains confidential.

Public Interest Disclosure

A Public Interest Disclosure (PID) is a statement of wrongdoing of a public sector agency that serves public interest.

The Public Interest Disclosure Act 2003 (PID Act) aims to ensure openness and accountability in government by encouraging people to make disclosures and protecting them when they do.

Find out more about making disclosures and the CAHS PID Guidelines.

Reporting misconduct

Under the Corruption, Crime and Misconduct Act (2003), the Chief Executive of the Child and Adolescent Health Service has obligations to both the Corruption and Crime Commission (CCC) and the Public Sector Commission (PSC) in relation to reporting suspected misconduct by CAHS staff.

Find out more about the types of misconduct and how to report misconduct at CAHS.

Last Updated: 06/11/2025