CAHS recognised at 2025 IPAA WA Achievement Awards for child-focused complaints handling excellence
Members of the CAHS Complaints Management Improvement Project team with Jacqueline McGowan-Jones, Commissioner for Children and Young People WA (right).
22/12/2025
The Child and Adolescent Health Service (CAHS) has been honoured at the Institute of Public Administration Australia (IPAA) WA 2025 Achievement Awards, winning the Commissioner for Children and Young People Award for Best Practice in Child focused Complaints Handling.
The award recognises the CAHS Complaints Management Improvement Project, a collaborative initiative between the Consumer Engagement Team and the Child and Family Liaison Service aimed at increasing feedback directly from children and young people.
While children and young people are the users of CAHS services, their voices have historically been underrepresented in traditional feedback and complaints processes.
Through a comprehensive co-design approach, young people and their caregivers helped shape improved complaint pathways, engaging resources, and strengthened support options to allow for more youth involvement.
The project team enhanced staff training, complaint investigations and overall accessibility of the complaints process.
These changes have resulted in a measurable rise in feedback from young people, demonstrating CAHS's commitment to delivering services that reflect the needs and experiences of children and adolescents.
For more information about the 2025 IPAA WA Achievement Awards, click here.
The award recognises the CAHS Complaints Management Improvement Project, a collaborative initiative between the Consumer Engagement Team and the Child and Family Liaison Service aimed at increasing feedback directly from children and young people.
While children and young people are the users of CAHS services, their voices have historically been underrepresented in traditional feedback and complaints processes.
Through a comprehensive co-design approach, young people and their caregivers helped shape improved complaint pathways, engaging resources, and strengthened support options to allow for more youth involvement.
The project team enhanced staff training, complaint investigations and overall accessibility of the complaints process.
These changes have resulted in a measurable rise in feedback from young people, demonstrating CAHS's commitment to delivering services that reflect the needs and experiences of children and adolescents.
For more information about the 2025 IPAA WA Achievement Awards, click here.
Last Updated:
28/01/2026