Video call information

This information is also available as an information sheet (PDF).

Where do I go to attend my video call appointment?

To attend your appointment, please follow the link provided in the email or SMS sent to you by your Child Development Service site.

What do I need to be ready for a video call appointment?

• A good connection to the internet.
  If you can watch a YouTube video, then you can make a video call.
• A private, well-lit area where you will not be disturbed during the appointment.
• Microsoft Edge, Google Chrome, Safari or Firefox web browser on a desktop, laptop, tablet or smartphone.
• Web-camera, speakers and microphone (these are already built into laptops or mobile devices).

Is it secure?

Video calls are secure; your privacy is protected. You have your own private video room that only authorised clinicians can enter.

How much does a video call appointment cost?

The video call appointment is free (except for your internet usage). 

How much internet data will I use?

• You don’t use any data while waiting for a clinician to join you. 
• A 20-minute video consultation uses far less data than a YouTube video in High Definition. Depending on the quality of the internet connection, a 20-minute call will generally use between 150MB and 600MB. 
• Lower-speed internet connections, and less powerful devices use even less data. However, this may affect the quality of the call. 
• Data use increases if there are more than two people in the call.
• If you can, use a Wi-Fi network to avoid using your mobile data allowance.

Attending your video call appointment

1. Follow the link sent to you in the email or SMS message from your Child Development Service site. 
2. On the webpage, click the 'Start video call' button.
3. Enter your child’s name and your mobile number when prompted, then click 'Continue'.
4. You will then be directed to a private virtual waiting room. Music will play while you wait.
5. Your healthcare provider will know you are waiting, and will join you in the video room when they are ready.

What do I do if something isn’t working?

Visit help.vcc.healthdirect.org.au for more resources and troubleshooting information. 

If you are still having problems, please call your local Child Development Service centre to let them know you are having difficulties with your appointment.

What happens if I don’t have access to the internet or a phone?

Please contact your local Child Development Service centre to let them know so we can discuss other options.